Natural Talk, the humanization of the customer relationship: my known and recognized customer in an omnichannel continuous journey. A free and natural conversation.
Natural Talk is a pure Cloud solution, based on last generation Artificial Intelligence algorithms (Machine Learning), running on IBM BluemixTM Cloud infrastructure and API services.
Natural Talk provides a range of applications and connectors to be integrated in all type of software architecture for Customer Service, Contact Center and CRM applications.
get the best predictions for connecting your customers.
Up to 25% increase of First Call Resolution
decrease of Churn
increase of Sales
Improving customer interactions management is all about making changes on two fronts: people and technology. On one hand, it means deploying the right people, at the right place, in the right way to maximize value creation for customers. On the other hand, multi-channel contact center solutions are focused on handling the raise of volume and variety of the flows of interactions.
With our solutions, managing interactions is all about knowing each of your customers and connecting them to the right people. What we call a natural talk.
We are in the era of Big Data. We are now at the moment when predicting the behaviour of each individual customer is so critical.
Natural Talk is a data-driven solution, based on last-generation Artificial Intelligence algorithms: Machine-Learning.
Natural Talk algorithms provide predictive design and continuous optimization of Queuing and Routing decisions for customers interactions.
Natural Talk uses full data context (customer data, interactions history, product and service portfolios, external structured and unstructured databases) to define the best strategy to proactively contact customers or answer customer requests, at the best time, through the best channel, with the best Agent.